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GETTING STARTED: For many businesses, making the decision to outsource back
office processes is the easy part. The logic (not to mention the expected
benefits) is just so compelling. It's the implementation that gets scary. But it
doesn't have to be. Here are five considerations that can make it quick,
efficient, and as non-disruptive as possible.
Data: The outsourcing service provider you choose will give you a list
of the documents and information he'll need in order to provide you with the
back office services you've requested. To get these data together with
dispatch-and to speed implementation of outsourcing services-you'll need to
allocate both time and staff resources.
Details: The outsourcing services provider can't operate in a vacuum,
and data alone doesn't tell the whole story. In order for the outsourcer to
replicate and even enhance your back office processes, you'll need to describe
your existing procedures and systems capabilities in considerable detail.
Decisions: If your transition to an outsourcing arrangement is to
proceed without delay, you'll have to make timely decisions, including those
related to design and implementation. And this participation doesn't stop when
you've signed the contract. Your cooperation and quick decision-making ability
will be critical throughout the implementation process.
Deliberation: Make sure you take the time to learn everything you can
about your provider's system and capabilities. Understanding that-and knowing
the members of the team who will actually be providing these services-will
ensure that you're getting the maximum return for your investment.
Delight: It may seem at first that in handing over so much information
to an outsider you've also forfeited control of your back office processes. In
fact, if you've done your homework and picked a qualified provider suited to
your needs, you'll find you're in greater control than ever before. Shortly
after implementation you'll discover you're already reaping significant
benefits-and enduring far fewer ongoing hassles.
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Financial Accounting Outsourcing Solution Metrics ...
